Cancel Booking

Cancel Booking

Cancellation Policy

1. Within 1 Hour of Booking
   • Customers receive a full refund of the rental amount.
2. 48 Hours Before the Booking Start
   • 25% of the rental amount will be withheld.
3. Within 48 Hours Before the Booking Start
   • The full rental amount will be withheld.

These conditions provide clarity for both the customer and the business.

Steps to Cancel a Booking

1. Check for Deposits
   • Go to the Deposit Window (Actions > Deposit).

• If a deposit is listed, refund the payment or delete it if necessary, then return to the booking overview.

     2. Contact customer service

• Only Customer service is able to cancel a reservation, if a refund of the payment is needed ask customer service to handle this as well.

     3. Initiate the Cancellation

• Click on "Actions" in the top-right corner.
• Select “Cancel/Delete Booking”.

     4. Provide Cancellation Details

• The system will prompt you to:
  • Enter a reason for the cancellation.
  • Indicate if any refund of the payment is due to the customer based on the cancellation policy.

    5. Finalize the Cancellation:

• After filling in the required details, click "Cancel Booking."

If a refund is needed, contact the Oscar Customer Service to process it.